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What is it like to be on the run from violence, to lose one’s family and be left with nothing, out on the street? The UN Refugee Relief Organization, UNHCR, trains 100 voluntary aid workers every year who want to help in the hot spots of the world. People who usually work in the offices of aid organizations, who lead a normal, safe life, are prepared for 10 days for the horrors of war. Afterwards they swap their desks for a few months of life in crisis areas. The film accompanies the German Claas Morlang during his training in Norway and his first assignment as a refugee worker. Together with the Austrian Anita Brunader and Mathias Kisegu from Tanzania, he prepares the return of thousands of refugees in southern Sudan. The five-part documentary series shows how the three cope with the extreme conditions, barriers and problems during their assignment.